is absolutely prohibited by illuminate digital. illuminate
digital, developer and provider of the illuminate digital
system suite of email marketing tools, along with illuminate
digital partners and affiliates who make illuminate digital
system available to their customers, support ONLY permission-based
email marketing practices. In this regard, illuminate digital
has implemented some of the strictest policies in the email
industry and supporting procedures that:
Help prevent the illuminate digital system from being
used for the purpose of unsolicited email campaigns.
Encourage permission-based marketing.
Respond to all complaints suggesting the illuminate digital
system has been used as a vehicle to send unsolicited
digital actively monitors import lists and outgoing emails
for suspiciously large intended or actual broadcasts. Any
customer found to be using illuminate digital for Spam is
subject to being permanently barred from ever using the
illuminate digital (or any of our Partners', affiliates'
and/or ISPs') systems.
is unsolicited commercial email, junk mail or bulk mail
that has not been requested by the recipient. In addition
to wasting valuable resources and time, it is intrusive,
irrelevant and often offensive, Typically, spam emails do
not contain an option to unsubscribe from the mailing list.
Spam is the opposite of permission-based emails - those
that are anticipated, personal, relevant and often associated
with a "pre-existing business or personal relationship."
If you send an email out through illuminate digital that
generates a spam complaint, you will be responsible for
providing an opt-in record for the complaint at issue. Any
spam complaints that are not successfully appealed are assessed
a $20 fine.
Unsolicited Emails Via illuminate digital system
of the illuminate digital system must abide by a strictly
enforced End User License Agreement. Under this agreement,
the user promises to not abuse the illuminate digital system
or to send spam. User specifically agrees not to send unsolicited
bulk email, for commercial or non-commercial purposes (unsolicited
bulk email is defined as email sent to more than 10 individuals
without their permission). The agreement also includes such
agrees not to post, upload or otherwise transmit:
any content related to inappropriate subject matters;
any content to "rented" or "purchased" lists;
any content that is unlawful, harmful, threatening, abusive,
harassing, tortious, defamatory, vulgar, obscene,
libelous, invasive of another's privacy, hateful, or racially,
ethnically or otherwise objectionable;
any content that you do not have a right to post and transmit
under any law or contractual/fiduciary relationships;
any content, such that such posting, uploading, or transmission
constitutes the infringement of any patent,
trademark, trade secret, copyright or other proprietary
rights of any party;
any materials that contain software viruses or any other
computer code, files or programs designed to interrupt,
destroy or limit the functionality of any computer software
or hardware or telecommunications equipment;
any materials which imposes an unreasonable large load
on our infrastructure;
any content that is harmful to minors;
content that intentionally or unintentionally violates
any applicable local, state, national or international
law, including, but not limited to, regulations promulgated
by the U.S. Securities Exchange Commission, any rules
of national or other securities exchange, including without
limitation, the New York Stock Exchange, the American
Stock Exchange or the NASDAQ, and any regulations having
the force of law;
content that is misleading or impersonates any person
or entity or falsely states or otherwise misrepresents
your affiliation with a person or entity;
content with manipulated, or forged identifiers;
content promoting harm or providing instructional information
about illegal activities;
regard to email campaigns, all users of illuminate digital
must also accept that an unsubscribe option will be automatically
appended to every email sent to more than 100 people via
the illuminate digital system. This is mandatory. When the
unsubscribe option is requested by an email recipient, illuminate
digital system automatically suppresses emails to that email
address in future campaigns. This suppression feature is
event that a illuminate digital system User violates any
one of our usage rules, or for any other reason deemed appropriate
by illuminate digital, illuminate digital reserves the right
to suspend or terminate, without notice, access to the illuminate
digital system User's account and all related data. We rely
on feedback from various governmental and industry sources,
a network of the leading ISP's in the world and millions
of email recipients to assist in our policing against spam.
digital offers frees tools to encourage illuminate digital
system Users to create and manage double opt-in lists of
contacts. By building and using double opt-in lists, illuminate
digital system Users can be certain that they are sending
emails to recipients that have expressly given their permission,
and requested, to receive such emails. If a illuminate digital
System User desires to allow people to subscribe to any
of their email lists on the illuminate digital system, they
are required to use illuminate digital's double opt-in subscription
Action --- Unsolicited Email Complaints
complaint is received by illuminate digital regarding alleged
unsolicited emails being sent from our system tools, an
immediate investigation is undertaken.
-- The illuminate digital system User is notified that an
unsolicited email complaint has been lodged against them
and a demand is issued to "show proof" that the complainant
opted in to the User's list. The User is reminded of the
terms they accepted in the End User License Agreement (including
possible legal ramifications if the user has is guilty of
spamming). In addition, the complainant's email address
is automatically tagged as "unsubscribed" if the complainant
did unsubscribe--so no further emails are sent to the complainant.
The User is also required to manually remove the complainant's
email address from their contact list if the complainant
did not unsubscribe.
illuminate digital has ANY reason to believe the User, despite
the warnings, is or will continue to send unsolicited bulk
email to more than 10 individuals without their permission,
or any complainant who has previously unsubscribed, the
User's illuminate digital account privileges are subject
to immediate termination.
You've Been Spammed?
unsubscribe using the "unsubscribe" link at the bottom
of the email.
the unsolicited email to abuse at illuminatedigital.com
and provide any other information that you believe may
help us in our investigation.
illuminate digital and illuminate digital partners take
permission marketing very seriously. Thank you for reviewing
our Anti-Spam Policy.
spam complaints are registered with anti-spam agencies.
We fully support the efforts of agencies working to responsibly
curtail the sending of unsolicited commercial email. However,
if an individual opted-in to receive a illuminate digital
and then falsely and/or maliciously files a spam complaint
against illuminate digital, we will cooperate fully with
appropriate agencies to ban the user from further use of
anti-spam software and community.
policy was last updated: February 24, 2010. We reserve the
right to modify this policy at any time.